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The question of online privacy and security seems to only attract attention when a major cybersecurity threat occurs. Most people don’t spend too much time considering the safety of their data – not even when shopping online.
\nSadly, many online stores and mobile apps also fail to take it into proper account. There’s a delicate balance they need to achieve between data security and user experience. While one does not necessarily negatively impact the other, ensuring that both are addressed equally well can be difficult.
\nLet’s examine this intricate relationship and its importance. Read on to learn how you can improve it on your own website and within your own product.
\nCybersecurity is now more important than ever. Cybercrime is expected to cost the globe $6 trillion by the end of 2021. A ransomware attack occurs every 11 seconds – up from one every 40 seconds just five short years ago. That being said, it’s clear we need to rethink the way we protect our data and the data of our clients and customers.
\nJust recently, the Kaseya ransomware attack has shaken up the small business world yet again, proving that no one is safe. Apparently, cybercriminals are able to threaten your security in ways you wouldn’t previously have thought of.
\nWhen it comes to user experience, we can safely say it has become the most important underrated ranking factor. Additionally, it is _the _factor that can impact your user retention rates the most. In fact, over 50% of internet users will leave a website if:
\nThe same rates apply to app abandonment as well.
\nUX designers are also among the highest-paid on the tech marketplace, which goes to show how invaluable their role for any online business has become.
\nAs important as these two facets of online business are, they do often clash. Implementing added security measures can severely impact user experience. Likewise, trying to please a user (or providing what we think a user wants) can compromise data security.
\nHere’s what you can do to ensure the two don’t trip each other up:
\nDuring the initial product design phase, ensure that your UX design team and your security team are actually working together. Instead of having one team work on the product and then hand it over to the other, have these people in the same (virtual) room. Give them the resources they need to come up with solutions that will cater to both aspects.
\nThis approach can also help you design a better product, as the solutions will be much more organic. There will be less friction, and every element can be developed so that the user is satisfied and protected.
\nMake sure you implement proper security measures _during _the design phase as well. You need to protect your designs and code long before it gets to the consumer. So, have your security team devise an encrypted (or at least a completely protected) way to share files.
\nCybercriminals can even take advantage of something as seemingly harmless as a Slack chat, using the information that has been shared to further break your product. Teach your teams about the importance of data privacy and security, and ask them to only communicate in secure ways.
\nUsers love to be able to sign in using one of their social accounts. It eliminates the hassle of registering a new account and remembering yet another password, saving overall time and effort.
\nAs they also enable you to personalize the experience a user has with your product, social logins seem to provide a win-win scenario. However, you need to ask yourself how safe they actually are and whether you may inadvertently be opening the door to some serious harm.
\nIf you allow users to log in with their Google, Windows, or Facebook accounts, you don’t have to worry. They’re perfectly safe, as these huge companies are on the cutting edge of data security. You can rest assured that they’re working very hard to ensure account security.
\nThe only issue that often arises is password reuse. Many users tend to come up with one good password and then use it for their most secure and their least secure accounts. When one of them is breached (and you can guess which one that is likely to be), the other one is compromised as well.
\nAll you can do is educate your users about the importance of strong, varied passwords. If you do offer social login, know that you are reaching for the most pleasant UX available.
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If you have more than one product and request that your users use a different account to log in everywhere, you’ll be significantly reducing the quality of their experience. It’s a hassle, to say the least, and you are likely to lose a fair share of your client base.
\nMultiple logins also mean you will end up with incomplete data silos, and you won’t have a complete understanding of your customer’s journey. Plus, maintaining and securing these multiple accounts will only cost you more.
\nBy providing a single sign-on, you can eliminate all of these issues. You’ll both improve user experience and make data protection simpler. Consider all of your customer touchpoints, whether they’re web- or app-based, and ensure one account is all they need to access your products or services.
\nFinally, to ensure both your UX and your security are as they should be, you need to implement frequent usability and security testing. Building it right once does not mean you won’t need to tweak, improve, and upgrade – so regularly scheduled testing is simply mandatory.
\nStart by coming up with a detailed usability testing plan and checklist. The steps you map out will ensure each test targets the same aspects of UX and that you can measure and track results over longer periods of time.
\nYou can also outsource security testing, as it makes uncovering a potential threat more likely. Those who have worked on implementing initial security protocols aren’t always able to uncover any potential risks, so a fresh pair of eyes can do the trick.
\nBy striking the right balance between UX and security, you can provide a product that consumers trust and enjoy using. If, on the other hand, you compromise one for the other, customer churn is a more likely scenario.
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Enterprise software is the buzzword surrounding an abundance of modern companies. Whenever it pops up into the average human mind the term gets immediately discarded as something unwanted and outdated, but little do people know about its true essence. The functionality of Enterprise Software is much different from the usual one, as it is mainly meant to fulfill the needs of one big corporate entity. Nevertheless, it also has to fill the user niche, as satisfying people’s needs leads to an organization’s income increase.
\nA business can choose between exciting third-party enterprise software or create a custom solution. The choice would greatly depend on the business size, the complexity of requirements, the budget, and the internal technical expertise of the company.
\nThere are plenty of ready-made enterprise software applications, but they might not meet all of the needs an organization needs. The bigger a business gets, the more various features it requires, so hiring developers to create your system is the way to ensure the most well-planned individual system.
\nAn enterprise has to create a set of requirements in order to initiate the process of enterprise software development. It is a painstaking process, as analysts have to comprehend the whole structure of an enterprise to create a particular skeleton for the development process.
\nNevertheless, the end product does compensate for all the investments and has some additional perks like increasing an enterprise’s prestige, as people will notice the effort of a corporate entity having its own planned network.
\nTo stay competitive, companies need to get the most out of their resources and make failures impossible to occur. Companies want to stay competitive and so their actions must be cost-efficient, adaptable, and time-saving.
\nEnterprise software ensures the fulfillment of those specific needs by drastically improving the workflow between countless departments that make up corporate systems. That system itself is called enterprise resource planning (ERP) which without any exaggerations is the “command center” of any successful huge business. Let’s take a look at the key features that make up the core of enterprise software.
\nA great deal of business is catering to the demands of its customers. The main issue here is the complexity of creating a universal approach for each client. Enterprise software enables the creation of a colossal network that helps gather the necessary data for the sake of customer comfort.
\nCorporations can include millions of users and software needs a straightforward UI to provide smooth browsing of individual profiles. It is an effective way to group all the necessary information to plan a company’s further decisions on a marketing strategy.
\nA business can have different software systems to rely on. The best way to benefit from those systems is to make them feel like one. If a user has to sign in every single time to use different services within the same company umbrella they are likely to get frustrated and stop cooperating altogether. A user wants to navigate an enterprise system as a whole, so they need one universal account.
\nGood enterprise software neglects the need to maintain multiple login systems, which saves the company money and provides a safer space with a highly reduced probability of a breach or an error. That’s single sign-on!
\nThe global information security market is forecasted to grow to $170.4 billion in 2022. The coalescence of multiple accounts and an SSO naturally creates the need for the best secure authentication. The basic level of good security starts with multi-factor authentication where users need to provide more factors to confirm their identity.
\nA deeper level of security should require a customization system concerning one’s password. Hashing and security questions aside, there should also be a limited time for the password usage or a number of times one user can use it before applying a new one.
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An additional vital way to make people’s data safe is encryption. Digitalization calls for an interrupted exchange of information and the safest way to make it inaccessible to unwanted eyes and ears is to encode it.
\nIt is more problematic for a huge enterprise to find good job candidates. It is extremely exhausting to manually search for employees by navigating dozens of sites and the probability of the needs of two sides being unmatched is extremely high.
\nAn updated system can majorly increase the capabilities of an HR manager, making them capable of quickly navigating applicants, doing follow-up calls, and assigning job interviews. That way a company can get rid of recurring monotonous tasks and fill their job openings in a more efficient way.
\nEnterprise software is an irreplaceable tool that is meant to increase a business's efficiency. Huge companies cannot properly operate without it due to the human factor coming into play. This is the way to go when it comes to scalability, robustness, and automation.
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For many years, the role of a CISO was a pretty lonely one. Since cybersecurity was seen as an arcane, obtuse subject, other executives were largely content to leave responsibility for it up to a dedicated member of the executive team. Now, this approach is changing.
\nThere are a number of good reasons for this. Though most CISOs have built sophisticated systems to respond to security threats, the changing threat landscape means that threats are now appearing at almost every endpoint across an organization. This means that teams previously regarded as fairly well protected against attacks – think marketing and customer service teams – are becoming a popular and lucrative target for hackers.
\nIn this new environment, CISOs need to foreground collaboration. It’s only by working with colleagues throughout your organization that you can hope to respond to these multivalent threats.
\nIn this article, we’ll go a little further, and turn his recommendations into actionable steps.
\nFirst, a word about the value of collaboration, and its limitations. It’s now well established that intelligent collaboration within an organization can help to improve cyber security. Even a process as simple as offering training to staff outside the IT department can dramatically improve cyber resilience, for instance, as can sharing risk identification systems across departments.
\nHowever, the structure of many organizations makes it easy for this collaboration to backfire. Specifically, it is possible for teams to share so many systems, and so much information, critical systems are left exposed. This can happen not just within an organization, but also with its B2B partners, whose systems are now typically integrated with those of suppliers and customers.
\nIn other words, collaboration can be a powerful defensive technique, but only if it is used carefully, and within a structured framework. Here’s how to do that.
\nOne crucial consideration when looking to integrate the role of a CISO into your broader organization is when to start the collaborative process. It’s not practical to appraise every executive of every upcoming IT initiative, but too often these initiatives are not mentioned to leaders until it is too late to mitigate their business risks.
\nThis is why Federal Reserve CISO Devon Bryan told the Management Information Systems Training Institute (MISTI) that today’s security leaders need to “prioritize partnerships with business units” immediately. By doing so, CISOs can start to build a cooperative environment in the boardroom and make sure that business leaders understand how new technologies will affect their areas of expertise.
\nThe basis of effective collaboration is communication, and the basis of effective communication is making sure that everyone is working with the same definitions. This can be approached in a formal way – building a shared taxonomy using definitions from the National Institute of Standards and Technology (NIST) and the International Organization for Standardization (ISO).
\nAlternatively, it can be approached in a more ad-hoc fashion, in which a CISO takes care to explain cybersecurity terms to their colleagues, and in turn, makes sure they understand the nomenclature of business operations.
\nIf done correctly, this process is also an important part of building a cybersecurity culture within your organization. If everyone knows how to refer to cybersecurity risks, they are better able to communicate about them.
\nTo take collaboration one step further, CISOs can even consider building a shared set of metrics that can be used across an organization. These metrics should be developed in consultation with other executives so that their relevance to broader business priorities is clear. In fact, if done carefully, this process can be a powerful tool that allows CISOs to explain the relevance and monetary value of their work to the other members of the C suite.
\nThat said, CISOs should also take care not to burden themselves with complex KPIs. The metrics used to measure cybersecurity at an executive level do not need to be the same as those that are used internally within the cybersecurity team. Care should be taken to ensure that they are relatively easy to measure, understand, and track.
\nEffective CISOs are those that encourage their team to share their skills with the broader organization. Sharing skills can either be done in an informal way – by making sure there is a member of the security team on teams charged with developing new products, for example. But skill sharing can also be formalized, through designing a training process for staff outside your team to get up to speed on how to protect their own teams from security threats.
\nFinally, make sure you are using the technology available to you in order to share information and insight across all the teams in your organization. A comprehensive security incident and event management (SIEM) can greatly improve network visibility, but also allow you to share real-time, actionable insights with teams that may be opening themselves up to attack.
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And, over time, it’s possible to leverage the power of big data to pull the insights drawn from your SIEM into a holistic picture of cybersecurity across your organization. By tracking the types of threats that you are exposed to, and their relative success, you can begin to plan a cybersecurity strategy that reduces your future vulnerability.
\nUltimately, collaboration is a necessary part of the contemporary business environment. The days when CISOs worked within a hermetically sealed team are long gone – today, CISOs must be as engaged with business processes and risks as any other member of the C suite.
\nBuilding collaborative ways of working is not a quick process, but it can be done. And just as we’ve seen the evolutionary development of cyber security over the past few years, now we are witnessing the evolution of the business environment itself.
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