{"componentChunkName":"component---src-templates-blog-list-template-js","path":"/98","result":{"data":{"allMarkdownRemark":{"edges":[{"node":{"excerpt":"What is Brute Force Attack Brute Force is a hacking technique used to find out the user credentials by trying out possible credentials.  So…","fields":{"slug":"/identity/brute-force-lockout/"},"html":"<h1 id=\"what-is-brute-force-attack\" style=\"position:relative;\"><a href=\"#what-is-brute-force-attack\" aria-label=\"what is brute force attack permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What is Brute Force Attack</h1>\n<p>Brute Force is a hacking technique used to find out the user credentials by trying out possible credentials. </p>\n<p>So in brute force attacks, you are not exploiting any vulnerability in the web application. Instead, you are trying all the possible combinations and permutations of passwords and usernames of the victim and trying to see if you get any of those right. </p>\n<p><img src=\"/9266edccf64e356831aebef33be9125f/what-is-bruteforce.webp\" alt=\"What is bruteforce\"></p>\n<h2 id=\"how-brute-force-works\" style=\"position:relative;\"><a href=\"#how-brute-force-works\" aria-label=\"how brute force works permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>How Brute Force works</h2>\n<p>Attackers use a tool to which they feed the username and password—may be one username and a <a href=\"https://www.loginradius.com/blog/identity/2019/12/worst-passwords-list-2019/\">list of passwords</a> or a list of usernames and a list of passwords.</p>\n<p>Thereafter, the tool sends the combinations of these usernames and passwords to the web application where credentials are checked and depending on the response of the application, the tool decides whether the credentials were right or wrong/incorrect.</p>\n<p>If the login is successful, then the username and password combination is considered as correct. If the login was a failure, then the combination of those credentials was wrong.</p>\n<p><img src=\"/73b95bc419d6cf989e2e778910e1816d/how-bruteforce-works.webp\" alt=\"How bruteforce works\"></p>\n<h2 id=\"types-of-brute-force-attacks\" style=\"position:relative;\"><a href=\"#types-of-brute-force-attacks\" aria-label=\"types of brute force attacks permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Types of Brute Force Attacks</h2>\n<ul>\n<li><strong>Dictionary Attack:</strong> A dictionary attack is an attempt to guess passwords by using well-known words or phrases.</li>\n<li><strong>Simple Brute Force Attack:</strong> In this type of attack, hackers attempt to <a href=\"https://www.loginradius.com/blog/identity/2019/09/prevent-credential-stuffing-attacks/\">logically guess your credentials completely</a> unassisted from software tools or other means. </li>\n<li><strong>Hybrid Brute Force Attack:</strong> A typical hybrid attack is one that merges a dictionary attack and a brute-force attack.</li>\n<li><strong>Reverse Brute Force Attack:</strong> Reverse brute force attacks begin with the attacker knows the password, but not the username. So, in this, the attacker tries different usernames.</li>\n<li><strong>Credential Recycling:</strong>  Credential recycling refers to the hacking practice of re-using username and password combinations gathered in previous brute-force attacks. A special form of credential recycling is passed the hash, where unsalted hashed credentials are stolen and re-used without first being brute-forced.</li>\n</ul>\n<p><a href=\"https://www.loginradius.com/resource/understanding-credential-stuffing-attacks-whitepaper\"><img src=\"/5643412c7b1884dac14f7a6115dfc5a1/WP-Credential-stuffing.webp\" alt=\"credential-stuffing\"></a></p>\n<ul>\n<li><strong>Rainbow Table Attacks:</strong> A rainbow table is a database used to gain authentication by cracking the password. It is a dictionary of plaintext passwords and their corresponding hash values that can be used to find out what plaintext password produces a particular hash.</li>\n</ul>\n<h2 id=\"how-to-defend-against-brute-force-attacks\" style=\"position:relative;\"><a href=\"#how-to-defend-against-brute-force-attacks\" aria-label=\"how to defend against brute force attacks permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>How to Defend Against Brute Force Attacks</h2>\n<p>Brute force attack takes time. It could take from a few weeks to even months. So, if you want to defend from hackers, you should make credentials hard for attackers to guess. Here are a few ways you can be safe.</p>\n<ul>\n<li><strong>Increase password length:</strong> The more characters in your password, the more difficult it is to guess. </li>\n<li><strong>Increase password complexity:</strong> Use special characters and other combinations to make the password complex.</li>\n<li><strong>Limit login attempts:</strong> This is the commonly used method. It creates a counter once a failed login attempt is done and can lock the account after certain attempts.</li>\n<li><strong>Implement Captcha:</strong> It is used to identify if the user is a human by providing a captcha.</li>\n<li><strong>Use multi-factor authentication:</strong> It adds an <a href=\"https://www.loginradius.com/blog/identity/2019/06/what-is-multi-factor-authentication/\">extra security layer to the authentication process</a> and ensures that the person who is trying to log in is human.</li>\n</ul>\n<h2 id=\"conclusion\" style=\"position:relative;\"><a href=\"#conclusion\" aria-label=\"conclusion permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Conclusion</h2>\n<p>In this blog we have tried to explain the brute force in simple language. Bruteforce is not only used for hacking purposes but many companies use it for testing their security system also. This gives us the knowledge about how we can protect our accounts from hackers.</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=brute-force-lockout\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 27, 2021","updated_date":null,"description":"In brute force attacks, you are not exploiting any vulnerability in the web application. Instead, you are trying all the possible combinations and permutations of passwords and usernames of the victim and trying to see if you get any of those right.","title":"What is Brute Force Attack","tags":["data security","cybersecurity","mfa","cx"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/fd2b4d51aee982f5439ba878189bfdc9/7f8e9/brute-force-lockout.webp","srcSet":"/static/fd2b4d51aee982f5439ba878189bfdc9/61e93/brute-force-lockout.webp 200w,\n/static/fd2b4d51aee982f5439ba878189bfdc9/1f5c5/brute-force-lockout.webp 400w,\n/static/fd2b4d51aee982f5439ba878189bfdc9/7f8e9/brute-force-lockout.webp 768w","sizes":"(max-width: 768px) 100vw, 768px"}}},"author":{"id":"Manish Tiwari","github":null,"avatar":null}}}},{"node":{"excerpt":"What is PIN Authentication Pin Authentication is yet another popular method of authenticating consumer identity more efficiently.  Logging…","fields":{"slug":"/identity/what-is-pin-authentication/"},"html":"<h1 id=\"what-is-pin-authentication\" style=\"position:relative;\"><a href=\"#what-is-pin-authentication\" aria-label=\"what is pin authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What is PIN Authentication</h1>\n<p>Pin Authentication is yet another popular method of authenticating consumer identity more efficiently. </p>\n<p>Logging in through PIN is in popular culture nowadays. This feature allows the consumer to set a PIN in addition to the password during registration or login. Later, during the subsequent logins for authentication, the application requests the same PIN to authenticate. </p>\n<p>This means PIN verification is not a stand-alone authentication feature, i.e., it will always require the first level authentication feature in place to work with it.</p>\n<p><a href=\"https://www.loginradius.com/resource/loginradius-and-pin-auth\">PIN based authentication</a> generally works on a two-level authentication model. Let’s try to understand it with the help of an example:</p>\n<p>Let’s say there is an application that supports PIN based authentication. Whenever a new user accesses the application, they’re prompted to enter the email/username and password combination, which can be considered a level 1 of this authentication model. </p>\n<p>Now there comes PIN, where the user gets an option to first set up one, either at registration or login. Whenever the same user reaccesses the application, they are prompted to enter a PIN instead of the email/username and password combination, which is considered level 2 of this authentication model.</p>\n<p>Some other aspects which prove PIN authentication a robust and a secured model:</p>\n<ol>\n<li>It is not permanent. The sign in PIN will only be asked until the corresponding PIN system access token is valid.</li>\n<li>It is device-specific and will ask to set up a new one whenever it detects a new device.</li>\n<li>It can also be used as a Re-Authentication model.</li>\n</ol>\n<p><img src=\"/010f9c00194c9fce64ee1c57f4bc7448/pin-authentication.webp\" alt=\"What is PIN Authentication\"></p>\n<h2 id=\"what-is-3d-secure-authentication-pin\" style=\"position:relative;\"><a href=\"#what-is-3d-secure-authentication-pin\" aria-label=\"what is 3d secure authentication pin permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What is 3D Secure Authentication PIN</h2>\n<p>3D Secure Authentication is a security protocol used in online transactions to prevent fraud. </p>\n<p>When making a purchase, the cardholder is prompted to verify their identity, often by entering a one-time PIN sent to their mobile device or through another method, such as biometric authentication. </p>\n<p>This additional step helps ensure that the person making the transaction is the legitimate cardholder, providing an extra layer of security.</p>\n<h2 id=\"advantages-of-pin-authentication\" style=\"position:relative;\"><a href=\"#advantages-of-pin-authentication\" aria-label=\"advantages of pin authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Advantages of PIN Authentication</h2>\n<p>PIN authentication offers several benefits that make it an attractive option for businesses seeking enhanced security measures:</p>\n<ul>\n<li><strong>Two-Level Authentication</strong>: PIN authentication operates on a two-level authentication model, requiring both a password and a PIN for access. This dual-layered approach significantly strengthens security compared to traditional single-factor authentication methods.</li>\n<li><strong>Efficiency</strong>: The use of PINs streamlines the authentication process, reducing the time and effort required for users to access their accounts. This efficiency is particularly valuable in environments where quick and secure access is essential, such as online banking or e-commerce platforms.</li>\n<li><strong>Device-Specific Security</strong>: PIN authentication is device-specific, meaning that each device requires its own unique PIN. This adds an extra layer of security by preventing unauthorized access from unrecognized devices, thus safeguarding user accounts against potential breaches.</li>\n<li><strong>Dynamic Authentication</strong>: PINs are not permanent and are only valid for the duration of the corresponding session or token. This dynamic nature enhances security by reducing the risk of PIN theft or compromise over time.</li>\n<li><strong>Re-Authentication Capabilities</strong>: PIN authentication can also serve as a re-authentication model, allowing users to verify their identity at various access points within an application. This flexibility enables businesses to implement additional security measures without compromising user experience.</li>\n</ul>\n<h2 id=\"pin-authentication-vs-other-authentication-methods\" style=\"position:relative;\"><a href=\"#pin-authentication-vs-other-authentication-methods\" aria-label=\"pin authentication vs other authentication methods permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>PIN Authentication vs. Other Authentication Methods</h2>\n<p>PIN authentication offers distinct advantages over alternative authentication methods:</p>\n<ul>\n<li><strong>Versus Password-Only Authentication</strong>: Unlike traditional password-only authentication, which relies solely on a single-factor authentication model, PIN authentication enhances security by incorporating an additional layer of verification. This makes it more resistant to common security threats such as brute force attacks and password guessing.</li>\n<li><strong>Versus Biometric Authentication</strong>: While biometric authentication methods, such as fingerprint or facial recognition, offer convenience and unique identifiers, they are not immune to vulnerabilities such as spoofing or replication. PIN authentication provides an alternative that complements biometric solutions, offering added security without solely relying on biometric data.</li>\n<li><strong>Versus Two-Factor Authentication (2FA)</strong>: While both PIN authentication and 2FA involve multiple layers of verification, PIN authentication simplifies the process by combining two factors—password and PIN—into a single step. This streamlined approach reduces user friction without compromising security, making it a preferred option for businesses seeking efficient authentication methods.</li>\n</ul>\n<h2 id=\"why-should-businesses-use-pin-authentication\" style=\"position:relative;\"><a href=\"#why-should-businesses-use-pin-authentication\" aria-label=\"why should businesses use pin authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a><strong>Why Should Businesses Use PIN Authentication?</strong></h2>\n<p>PIN Authentication flow reduces the efforts as well as time in the <a href=\"https://www.loginradius.com/blog/identity/2020/04/loginradius-pin-based-authentication/\">complete authentication process</a>. As it is a two-level authentication model, the session is considered more secure as compared to a simple traditional login method because the PIN’s session depends on two different tokens to be a valid one.\nHow Useful is PIN Authentication for Businesses</p>\n<p>As we’ve already discussed the multiple advantages of using a PIN in an authentication process, apart from its usability alongside the authentication processes, PIN can also be used as an additional feature where the use cases of Re-Authentication arise. </p>\n<p>You can simply leverage this feature within your application to authenticate at different levels of granting access to the application.</p>\n<h2 id=\"security-measures-to-enhance-pin-authentication\" style=\"position:relative;\"><a href=\"#security-measures-to-enhance-pin-authentication\" aria-label=\"security measures to enhance pin authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Security Measures to Enhance PIN Authentication</h2>\n<p>To further enhance the security of PIN authentication, businesses can implement the following measures:</p>\n<ul>\n<li><strong>Token Validity Period</strong>: Limit the validity period of tokens associated with PIN authentication to minimize the risk of unauthorized access. By expiring tokens after a predefined timeframe, businesses can reduce the window of opportunity for potential attacks.</li>\n<li><strong>Multi-Factor Authentication (MFA)</strong>: Supplement PIN authentication with additional factors such as biometric authentication or one-time passcodes (OTP) to create a multi-layered security approach. MFA strengthens authentication by requiring multiple forms of verification, making it more difficult for attackers to compromise accounts.</li>\n<li><strong>User Education and Awareness</strong>: Educate users about the importance of selecting strong PINs and practicing good security hygiene. Encourage users to choose unique PINs that are not easily guessable and to avoid sharing them with others.</li>\n<li><strong>Monitoring and Logging</strong>: Implement robust monitoring and logging mechanisms to track authentication attempts and detect suspicious activities. By continuously monitoring for anomalous behavior, businesses can identify and respond to potential security threats in real-time.</li>\n<li><strong>Regular Security Audits</strong>: Conduct regular security audits and assessments to evaluate the effectiveness of PIN authentication measures and identify areas for improvement. This proactive approach helps businesses stay ahead of emerging threats and maintain a strong security posture.</li>\n</ul>\n<p>By implementing these security measures, businesses can strengthen the integrity of PIN authentication and mitigate the risk of unauthorized access and data breaches.</p>\n<p><a href=\"https://www.loginradius.com/resource/loginradius-and-pin-auth\"><img src=\"/692364bf852bdea8b3ffd94c1e173a13/pin-login.webp\" alt=\"pin-login\"></a></p>\n<h2 id=\"how-to-implement-pin-authentication\" style=\"position:relative;\"><a href=\"#how-to-implement-pin-authentication\" aria-label=\"how to implement pin authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a><strong>How to Implement PIN Authentication?</strong></h2>\n<p>To implement this feature, you will be required to have an instance of LoginRadius Admin Console, which can be used further to enable and enforce PIN authentication.</p>\n<p>Now once you have your own instance of LoginRadius Admin Console, you can refer to this <a href=\"https://www.loginradius.com/docs/api/v2/customer-identity-api/pin-authentication/overview/\">document</a> for gaining detailed information on the implementation of the PIN Authentication feature.</p>\n<p>For PIN Re-Authentication, you can have a reference through this <a href=\"https://www.loginradius.com/docs/api/v2/customer-identity-api/re-authentication/pin/overview/\">document</a>.</p>\n<h2 id=\"conclusion\" style=\"position:relative;\"><a href=\"#conclusion\" aria-label=\"conclusion permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Conclusion</h2>\n<p>In this blog, we’ve conveyed all the relevant information about what exactly a PIN authentication means along with it’s workflow and how you can use the same to implement along with web applications, so that it can fulfill your business requirements. I hope this will help you understand the feature accordingly as per your use cases.</p>\n<p>Cheers!</p>\n<h2 id=\"faqs\" style=\"position:relative;\"><a href=\"#faqs\" aria-label=\"faqs permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>FAQs</h2>\n<p><strong>1.  How does PIN-based authentication work?</strong></p>\n<p>PIN-based authentication involves users setting a personal identification number (PIN) alongside their password, requiring both for subsequent logins, and adding an extra layer of security.</p>\n<p><strong>2. What is the difference between PIN and OTP?</strong></p>\n<p>A PIN is a fixed, user-selected code used for authentication, while an OTP (One-Time Passcode) is a dynamically generated code valid for a single login session, enhancing security through temporary access.</p>\n<p><strong>3. What are the types of authentication?</strong></p>\n<p>Authentication methods include single-factor (e.g., passwords), two-factor (e.g., PIN and biometrics), and multi-factor (e.g., PIN, biometrics, and OTP) authentication, offering varying levels of security.</p>\n<p><strong>4. What is PIN verification data?</strong></p>\n<p>PIN verification data refers to information associated with a user's PIN, including its validity period, device-specificity, and dynamic nature, enhancing security and access control measures.</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=what-is-pin-authentication\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 27, 2021","updated_date":null,"description":"Logging in through PIN is in popular culture nowadays. This feature allows the consumer to set a PIN in addition to the password during registration or login. Later, during the subsequent logins, the application requests the same PIN to authenticate.","title":"What is PIN Authentication","tags":["pin authentication","data security","ciam solution"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/d58d32fda81c96a639d74accbeeca8cd/7f8e9/pin-authenticaton.webp","srcSet":"/static/d58d32fda81c96a639d74accbeeca8cd/61e93/pin-authenticaton.webp 200w,\n/static/d58d32fda81c96a639d74accbeeca8cd/1f5c5/pin-authenticaton.webp 400w,\n/static/d58d32fda81c96a639d74accbeeca8cd/7f8e9/pin-authenticaton.webp 768w","sizes":"(max-width: 768px) 100vw, 768px"}}},"author":{"id":"Abhishek Singh","github":null,"avatar":null}}}},{"node":{"excerpt":"One major fundamental factor that is, and has been the need of businesses since the earliest of times is building a trustworthy customer…","fields":{"slug":"/growth/customer-relationship-business/"},"html":"<p>One major fundamental factor that is, and has been the need of businesses since the earliest of times is building a trustworthy customer relationship. However, not many businesses know how these relations work and how to maintain a strong relationship with customers. </p>\n<p>The significance of building customer relations is often underrated. The benefits are plenty, as you would find out by the end of this article. </p>\n<p>Let us now move on and explore the whats and hows of customer relationships.</p>\n<h2 id=\"what-is-customer-relation\" style=\"position:relative;\"><a href=\"#what-is-customer-relation\" aria-label=\"what is customer relation permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What is Customer Relation</h2>\n<p>So, the term customer relations, might at first, appear to be simply the relationship that you as a <a href=\"https://www.loginradius.com/blog/fuel/2021/02/consumer-management-to-consumer-engagement/\">business have with your customers</a>. Yet, it entails much more than that!</p>\n<p>Customer relations is a collective term for the efforts you put in to enhance the customer experience. It includes the following: </p>\n<ul>\n<li>How do your customers feel towards you as a business?</li>\n<li>What steps do you take to address the issues your customers have? </li>\n<li>How do you approach interactions with customers? </li>\n</ul>\n<p>Simply put, customer relations are required to maintain a positive relationship with your customers, customer retention, and such reasons.</p>\n<p>Therefore, customer relations involves continuous improvisation in your services towards your customers. This continual improvisation is necessary to understand how the needs of your customers are going to change. When you take this holistic approach, you can become adept at securing a positive relationship.</p>\n<p>Furthermore, it is crucial to understand that customer relations depend not on one individual but on all the employees. Hence, to form concrete customer relations, a business requires every employee to fulfil their share of responsibility towards customer support.  </p>\n<p>PwC surveyed 15,000 customers and found that 1 in 3 customers will let go of a good brand after just one bad experience, while 92% would completely abandon a company after two negative experiences.</p>\n<p>Also, you might want to know that customer relations differ slightly from customer service. </p>\n<p>Wondering how? </p>\n<p>Customer services mean how you tailor your products or services to ensure customer success. </p>\n<p>On the other hand, customer relations is concerned with customer feedback, satisfaction, etc. It also plays a vital role in <a href=\"https://www.loginradius.com/blog/fuel/2021/02/saas-consumer-support/\">improving customer support</a>. Another significant factor that customer relations deal with is loyalty (that is, how frequently your customers allow you to serve them).</p>\n<h2 id=\"short-term-vs-long-term-approach-for-customer-relationships\" style=\"position:relative;\"><a href=\"#short-term-vs-long-term-approach-for-customer-relationships\" aria-label=\"short term vs long term approach for customer relationships permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Short Term vs Long Term Approach for Customer Relationships</h2>\n<p>By now, you would have understood what one means by customer relations. Let us now delve into what different kinds of approaches a business can take towards maintaining a proactive customer relationship.</p>\n<p>Here, we would primarily discuss two polar approaches: the first one is a short-term approach, and the other is a long-term approach.</p>\n<p>So, what are these approaches? As per the first approach (the short term approach), a business makes transactions with its customers but, does not give much thought to bettering customer experience, engaging in their feedback, etc. This business does not dedicate much of its time and effort to supporting the customers.</p>\n<p>On a cursory look, it might seem like this approach would work in the best interest of a business, yet it most certainly does not! It might help you as a business save a great deal of money and time because you are only concerned with providing your customers with products or services, and that is it!</p>\n<p>Through this approach, you might at first make a lot of money, but in the long run, it gives out! Why so? Although this approach <a href=\"https://www.loginradius.com/blog/fuel/2021/01/consumer-experience-b2b-saas/\">benefits your business</a>, it does not take into account the concerns of your customers. These concerns might include whether the customers are happy with your product or service or not, what measures you should take to address their issues, and so forth.</p>\n<p>Consequently, your customers would begin to lose interest in your product or service and opt for an alternative. You can ensure that this does not happen with you by going for a long term approach.</p>\n<p>Going by the long term approach, you take the necessary measures to resolve any issue that might be troubling your customers. You dedicate the required amount of time and effort to ensure that your customers can contact you and provide you with their valuable feedback at any point in time.</p>\n<p>You also engage in other activities, such as taking actions that would better your customer experience continually. This approach, although, requires a considerable amount of time and effort, is a promising one! It makes your customers realise that you are working towards their concerns, which, in turn, helps you produce loyal customers throughout the journey of your business.</p>\n<p>Thus, you can improve customer involvement and expand your business many times over. Hence, it is always better to go for the long term approach, no matter how much effort it requires!</p>\n<h2 id=\"the-importance-of-positive-customer-relationship\" style=\"position:relative;\"><a href=\"#the-importance-of-positive-customer-relationship\" aria-label=\"the importance of positive customer relationship permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>The Importance of Positive Customer Relationship</h2>\n<p>We are sure that you must have realised the importance of a positive customer relationship by now. Still, let us talk a bit about how a positive relationship with your customers can help your business succeed.</p>\n<p>Positive customer relations help you connect with your customers on a much more personal level. When you connect with the target audience deeply, you are much more likely to understand their requirements, resolve their problems, and create a sense of mutual understanding with them.</p>\n<p>Aside from these, here are some advantages that a positive customer relationship provides you with:</p>\n<ul>\n<li><strong>Customer acquisition</strong> </li>\n</ul>\n<p>This is one of the major plus points of a positive customer relationship. When your customers think that they can rely on you as a business, they are very likely to opt for your business. Besides, they might also refer your business to their peers, acquaintances, etc.</p>\n<ul>\n<li><strong>Customer retention</strong> </li>\n</ul>\n<p>Now, once you have acquired customers, the next step is to retain them. An effective customer relationship is bound to keep your customers tethered to your business, no matter how inviting any other service provider (business entity) might seem!</p>\n<ul>\n<li><strong>Customer satisfaction</strong> </li>\n</ul>\n<p>This is another one of the primary advantages of customer relations. Once you have established a good relationship with the customers, you can assess their needs without any hurdle. When you can do this efficiently, nothing can stop your product or service from satisfying customers.</p>\n<h2 id=\"why-should-you-use-a-crm\" style=\"position:relative;\"><a href=\"#why-should-you-use-a-crm\" aria-label=\"why should you use a crm permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Why Should You Use a CRM</h2>\n<p>Having understood fairly the whats of customer relations, let us now explore the hows of it. </p>\n<p>A great way to maintain positive customer relationships is to train your employees to work hard to understand your customers and their needs. It would enable them to connect with your customers proactively.</p>\n<p>How to do so? Now, this age is one where everything is connected in and out with technology. Therefore, you have a variety of technological options to enhance and establish a positive customer relationship.</p>\n<p>Customer relationship management CRM software(s) are readily available in the present market. These software(s) can integrate with your email marketing and other marketing platforms, not to mention live chat software. This way, such software can make it quite convenient for you to assess your customer requirements and produce suitable solutions. Also, using CRM software can help increase <a href=\"https://www.agilecrm.com/blog/statistics-that-prove-the-need-for-a-crm/\">sales conversion rates</a> by up to 300%.</p>\n<p>Also, these tools are useful for social media marketing. Hence, you can create brand awareness efficiently and effectively.</p>\n<p>Some reasons as to why the CRM system(s) are so prevalent:</p>\n<ul>\n<li><strong>Easy analysis</strong>: CRM software enables you to assess the trends in customer habits. Thus, you can modify your products or services accordingly.</li>\n<li><strong>Ease of access</strong>: CRM tools are helpful because they make it easy for you to access your data from anywhere and any device. All that is required is that the concerned must have the authority to access the data.</li>\n<li><strong>Reduces cost-factor</strong>: These tools are also efficient in reducing the overall cost for maintaining a positive customer relationship. </li>\n</ul>\n<h2 id=\"conclusion\" style=\"position:relative;\"><a href=\"#conclusion\" aria-label=\"conclusion permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Conclusion</h2>\n<p>So, having learned about customer relationship management, you would be able to decide hows of <a href=\"https://mobilemonkey.com/blog/best-ways-to-follow-up-with-customers\" rel= \"nofollow\">customer relationships</a> approach it, and make the most of it! However, one thing that is sure to happen when you build profound customer relations is that you would witness an increasing customer base. Moreover, when you have a positive relationship with your customers, you are not very far from establishing some favourable B2B customer relationships!</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=customer-relationship-business\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 26, 2021","updated_date":null,"description":"Positive customer relations help you connect with your customers on a much more personal level. When you connect with the target audience deeply, you are much more likely to understand their requirements, resolve their problems, and create a sense of mutual understanding.","title":"Why Is Customer Relationship Important for Every Business in 2021","tags":["customer relation management","ciam solution","cx"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.8518518518518519,"src":"/static/fa2d028545acc84acd1953fd95447044/58556/customer-relations-management.webp","srcSet":"/static/fa2d028545acc84acd1953fd95447044/61e93/customer-relations-management.webp 200w,\n/static/fa2d028545acc84acd1953fd95447044/1f5c5/customer-relations-management.webp 400w,\n/static/fa2d028545acc84acd1953fd95447044/58556/customer-relations-management.webp 800w,\n/static/fa2d028545acc84acd1953fd95447044/99238/customer-relations-management.webp 1200w,\n/static/fa2d028545acc84acd1953fd95447044/135cd/customer-relations-management.webp 1280w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Rakesh Soni","github":"oyesoni","avatar":"rakesh-soni.webp"}}}},{"node":{"excerpt":"Customers form a vital component of a business. When they say keeping the business alive, they refer to the sale of products and services…","fields":{"slug":"/growth/importance-customer-onboarding/"},"html":"<p>Customers form a vital component of a business. When they say <em>keeping the business alive</em>, they refer to the sale of products and services. </p>\n<p>Sales that take place or the user base that grows can be distinguished into two separate groups: the first time and short term customers and the long term customer base. </p>\n<p>The first time customers will be contributors to the initial revenue that one receives but will soon lose interest in the product or service. </p>\n<p>The latter group of customers will see a long term benefit in the product or service and will therefore stick around. </p>\n<p>This is the basis of customer onboarding. </p>\n<h2 id=\"when-does-onboarding-begin-for-customers\" style=\"position:relative;\"><a href=\"#when-does-onboarding-begin-for-customers\" aria-label=\"when does onboarding begin for customers permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>When Does Onboarding Begin for Customers</h2>\n<p>Onboarding is the process that begins when the customer decides to pay for a service or product. Although this is where the customer undergoes the initial stages of onboarding, it is not the end of the process. This process ends with an individual becoming a regular patron of a business. </p>\n<p>In addition to making that first sale, a customer is only said to be on board when they repeat their purchases. This is how a typical customer journey goes.</p>\n<p>Let us take an example of the sales that take place on a clothing ecommerce website to understand a successful customer onboarding process.</p>\n<p>New customers may be pouring into an ecommerce site. But having an immense amount of traction in the first week may not be considered a successful onboarding, as a steep incline in sales is not a metric to factor in. </p>\n<p>This is because the first time users can fall in either of the two categories mentioned above. </p>\n<p>In fact, the customer retention curve can have its ups and downs figuratively as well as literally. The measure of successful onboarding is repeat sales from a new customer over a period. </p>\n<p>If statistics are to be believed, around <a href=\"https://www.wyzowl.com/customer-onboarding-statistics/\">55% of the masses claim</a> to have returned products because they were unable to understand the exact procedure of use. </p>\n<h2 id=\"why-is-customer-onboarding-so-important\" style=\"position:relative;\"><a href=\"#why-is-customer-onboarding-so-important\" aria-label=\"why is customer onboarding so important permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Why Is Customer Onboarding So Important</h2>\n<p>A company needs to generate a standard amount of revenue each month if not more, which is what customers churn with their purchases. This may be easier in the earlier months where the novelty of owning that product or obtaining this service is still very much present. </p>\n<p>However, as the months roll by, it can be difficult to maintain the same sales or perception of one’s products and services. The novelty attached to one’s business, in the beginning, wears off over time. The process of customer onboarding prevents this drastic churn rate. </p>\n<h2 id=\"establish-a-plan-for-customer-onboarding\" style=\"position:relative;\"><a href=\"#establish-a-plan-for-customer-onboarding\" aria-label=\"establish a plan for customer onboarding permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Establish a Plan for Customer Onboarding</h2>\n<p>The plan to carry out a <a href=\"https://www.loginradius.com/blog/fuel/2021/01/user-onboarding-tools/\">successful customer onboarding process</a> is simple when we think about the objective. </p>\n<p>The only objective is the retention of customers or decreasing the churn rate. Therefore, one’s efforts should be directed towards that. </p>\n<p>Businesses can achieve this by breaking down the process into small parts, as given below: </p>\n<ul>\n<li><strong>Set a demographic</strong> </li>\n</ul>\n<p>As is the case with many businesses, choosing the right demographic is crucial; this is how a business achieves success. The harsh truth is, it is difficult to advertise the same commodity to all age groups. This is because as we age, our wants and needs change too. Therefore, one must have the essential knowledge of one’s target demographic.  </p>\n<ul>\n<li><strong>Understand the market</strong> </li>\n</ul>\n<p>Nothing is more damaging to a customer base other than bad market conditions. There could be many reasons for this; from saturation to calamities. Therefore, one has to analyse the market beforehand to achieve success with your product. </p>\n<ul>\n<li><strong>A reminder of the value</strong> </li>\n</ul>\n<p>Once the product has seen its release, a business will work towards outlining the various benefits that a customer achieves with its services or products. This is a crucial component of the marketing strategy. </p>\n<ul>\n<li><strong>Communication is key</strong> </li>\n</ul>\n<p>After attaining a sale, it would be advisable for the business to keep in touch with the customer. This contact must be maintained for two reasons. The first being feedback regarding the product, and the other being customer service. </p>\n<ul>\n<li><strong>Alter but don’t change</strong></li>\n</ul>\n<p>Smartphones undergo alterations, both big and small after very short intervals. So do many other commodities and even services from say, a SaaS company. One must always enhance their product to stay relevant. These alterations can be small or big but remember to highlight the new changes always. </p>\n<p>Your business will benefit greatly by following the template given below for marketing a product or services online. </p>\n<ul>\n<li><strong>Welcome:</strong> This step can be carried out through an introductory pop up on the screen or through an email. At present, a welcome email is a popular option among websites at the moment. </li>\n<li><strong>Setting up:</strong> The process of setting up can be overwhelming, especially for an older demographic. It would be advisable to create a guided message outlining all the steps that one should follow. </li>\n<li><strong>Filling in empty spaces:</strong> The empty webpages are the first thing a new user will see. However, it doesn’t need to be so deserted and lonely, as most websites use this space to showcase certain features or highlight tips. </li>\n<li><strong>Essential features:</strong> A website has several components like a header, slider, footer etc. Therefore, these components find use in showcasing special features. </li>\n<li><strong>FAQ’s</strong>: This section is also known as a knowledge base and will be the most useful to confused clients. </li>\n<li><strong>Checking in</strong>: This applies to the websites that cater to progress-based** **services and products. For example, exercise and diet websites. </li>\n<li><strong>Celebrating:</strong> This aspect of the website is important in building that personal relationship with a customer. </li>\n</ul>\n<h2 id=\"the-method-of-customer-onboarding\" style=\"position:relative;\"><a href=\"#the-method-of-customer-onboarding\" aria-label=\"the method of customer onboarding permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>The Method of Customer Onboarding</h2>\n<p>Customer Onboarding is an intensive process spanning approximately 10 weeks. An individual will be invested in the products and services of a business for ten weeks. However, it is possible to prevent this drop in interest with a few steps and tons of marketing and <a href=\"https://www.loginradius.com/blog/fuel/2021/02/saas-consumer-support/\">customer success teams</a>. </p>\n<ul>\n<li><strong>Promotion</strong> </li>\n</ul>\n<p>In the first few weeks since the release of the product, the company’s main focus is to promote to as many people as humanly or digitally possible. This promotion lays the foundation of customer onboarding. Depending on the marketing strategy and functionality of the product, a customer will aim to use it shortly. </p>\n<ul>\n<li><strong>Habituation</strong></li>\n</ul>\n<p>This is the second phase in the customer onboarding experience. A customer will have to become habituated to the product and/or service. This habituation will create a predictable pattern of usage. </p>\n<ul>\n<li><strong>Requirement</strong> </li>\n</ul>\n<p>The last and final phase is making the customer believe that they cannot live without the product or service. A customer will only become a long term patron if they see one of two things: if the product becomes a want or a need, a solution to their pain point. In the end, both scenarios will end with the customer viewing the product as a requirement. </p>\n<h2 id=\"onboarding-customers-makes-you-grow-faster\" style=\"position:relative;\"><a href=\"#onboarding-customers-makes-you-grow-faster\" aria-label=\"onboarding customers makes you grow faster permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Onboarding Customers Makes You Grow Faster</h2>\n<p>In order to understand this, one can turn to the success of Multi-Level Marketing companies and their team members. The basic working principle of an MLM is word of mouth. The products or services of the company are marketed by the very customers or former customers of the company. In a sense, customer onboarding is the same. It is common knowledge that the best form of marketing is word of mouth. </p>\n<p>In addition to receiving free marketing, one will also understand their customers better. The reason for this is that the sales team will be in contact with individual customers. This allows them to get to know them better. Thus, it is easier to understand the likes and dislikes of their customers. In addition to this, the pain points of the customer regarding the website or its services will also come to light during an onboarding phone call. </p>\n<h2 id=\"conclusion\" style=\"position:relative;\"><a href=\"#conclusion\" aria-label=\"conclusion permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Conclusion</h2>\n<p>Customer onboarding is one of the more delicate components of marketing. This process can make or break a business. In addition to increasing the revenue, it also allows businesses to create relationships with their customers through surveys or even phone calls. The most significant benefits of customer onboarding are that an individual can have an unprecedented amount of faith in the company and product.</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=importance-customer-onboarding\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 26, 2021","updated_date":null,"description":"Customer onboarding is one of the more delicate components of marketing. This process can make or break a business. In addition to increasing the revenue, it also allows businesses to create relationships with their customers.","title":"Customer Success: The Importance of Customer Onboarding","tags":["customer onboarding","authentication","cx"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/894e07d7ee34c1440609f49e2330888c/58556/customer-onboarding-importance.webp","srcSet":"/static/894e07d7ee34c1440609f49e2330888c/61e93/customer-onboarding-importance.webp 200w,\n/static/894e07d7ee34c1440609f49e2330888c/1f5c5/customer-onboarding-importance.webp 400w,\n/static/894e07d7ee34c1440609f49e2330888c/58556/customer-onboarding-importance.webp 800w,\n/static/894e07d7ee34c1440609f49e2330888c/99238/customer-onboarding-importance.webp 1200w,\n/static/894e07d7ee34c1440609f49e2330888c/135cd/customer-onboarding-importance.webp 1280w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Karl Wittig","github":null,"avatar":null}}}},{"node":{"excerpt":"If you are running a B2B company, every person in your team should be primed to work hard and persevere in selling your products and…","fields":{"slug":"/growth/tips-and-tricks-b2b-consultant/"},"html":"<p>If you are running a B2B company, every person in your team should be primed to work hard and persevere in selling your products and services to the companies you serve. Unlike businesses that sell directly to consumers, it takes more effort to take care of conglomerates and corporations.</p>\n<p>To start with, it is not easy to run any kind of business. It takes more than monetary investment but also expends time and energy. With your expertise, these companies can easily conduct their operations while minimizing factors that impede their growth. </p>\n<p>However, boosting your profitability as a business-to-business consultant is no mean feat. Some clients attempt to do things on their own to save on the cost. Your priority is to show your clients the value of your products and services by proving that you are an indispensable component to their expansion plans. Here are some tips and tricks so you can attract more clients whose business you can enhance and develop.</p>\n<h2 id=\"demonstrate-your-expertise\" style=\"position:relative;\"><a href=\"#demonstrate-your-expertise\" aria-label=\"demonstrate your expertise permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Demonstrate Your Expertise</h2>\n<p>In order to secure more clients, you need to demonstrate your expertise. They should know what you can do to help them grow. So, you can inspire confidence towards your brand, your prospects ought to know the companies you currently serve and have served in the past successfully. </p>\n<p>Apart from the usual client calls and emails, you can conduct speaking engagements that show off your special skills, this can also mean taking part in podcasts. This is one way to position yourself in the industry. You can also produce quality content, which you can disseminate through email, social media, your website or even create your own online course. Focus on engaging videos because studies show that <a href=\"https://www.socialmediatoday.com/content/consumers-64-more-likely-purchase-product-after-watching-online-video-infographic\">64% of users</a> are more likely to buy a product after watching a video. </p>\n<p>Showing materials that resonate with your clients will increase your website traffic. Work hard to ascertain these are fresh, informative, and entertaining. These steps will draw them to your site, which contains a wealth of information on your product offerings, client lists, pricing, reviews, and more. Highlight your successful projects to show off your capabilities.  Through amazing content, your prospects can truly understand <a href=\"https://www.upflip.com/learn/how-to-value-a-business\">your brand and value</a>.</p>\n<h2 id=\"have-a-good-online-presence\" style=\"position:relative;\"><a href=\"#have-a-good-online-presence\" aria-label=\"have a good online presence permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Have a Good Online Presence</h2>\n<p>In this digital, modern world, working hard to grow your online presence is no longer a want but a need. Today, 5 billion people own a mobile device, and within it are at least two social media apps that they check throughout the day. Since everyone hangs out online, you should leverage this figure and go where your clients are. </p>\n<p><a href=\"https://mumbrella.com.au/63-of-consumers-prefer-in-store-shopping-blis-research-585127\">63% of modern shopping begins online</a>. People will go through social media reviews and pages to find out more about a product or company before engaging them. This also helps them to create a picture of the general outlook of the company, setting them in a position to decide whether to make a purchase or not.</p>\n<p>To succeed in marketing your business, it is all about sending the right message at the right time to the right target audience. You need an official website and social media profiles as these will amplify your credibility and authority. Also keep in mind that <a href=\"https://tech.co/digital-marketing/email-marketing-tips\">email marketing</a> is just as important for marketing your business as it is for maintaining it. </p>\n<p>A lot of thought must be put when creating the company’s website. This is because it can either build or break the company. Research has it that when making bigger purchases, such as the in the case of a B2B company, <a href=\"https://www.vividfish.co.uk/blog/89-of-customers-begin-their-buying-process-with-a-search-engine-source-fleishman-hillard\">89% of prospects</a> will always go through the website before deciding. Even though the traffic doesn’t guarantee conversions, you ought to ensure that you’re always prepared to turn such prospects into customers. </p>\n<p>As new visitors continue to visit your site, they can view robust educational content and targeted offers that can bring them closer to you, eventually bringing qualified leads to you. One of the key things to take into consideration is the site’s design. Web design is often an underappreciated factor, which has the power to influence your audience’s brand perception. This means firms can take advantage of it to set themselves apart and convey the credibility they need to succeed. </p>\n<p>Do not forget to prime your website for SEO (Search Engine Optimization). It should be easy to navigate for customer satisfaction. You need also exert effort to engage with your clients on social media. Make it a habit to post daily with quality articles, pictures, and most of all, videos that are relevant to your niche. </p>\n<p>There are <a href=\"https://www.loginradius.com/blog/fuel/2021/01/consumer-experience-b2b-saas/\">many B2B companies</a> that have excelled through social media, all taking different routes in realizing their goals. Some of the best examples are: </p>\n<ul>\n<li><strong>IBM</strong></li>\n</ul>\n<p><a href=\"https://www.ibm.com/\">IBM</a> is one of the largest and oldest technology companies in the world, founded over 100 years ago. It has a rich history of innovation which has greatly contributed to its success story. Their social media accounts do a great job at explaining this history through various methods, such as storytelling. </p>\n<p>Many B2B companies have had to embrace <a href=\"https://blog.zoominfo.com/b2b-brand-storytelling/?utm_source=guestpost&#x26;utm_medium=referral&#x26;utm_campaign=elevationb2b\">brand storytelling</a> through the use of longform content <a href=\"https://www.onehourprofessor.com/start-blog/\">such as blog posts</a> and videos. However, IBM’s feed remains to be a constant reminder that you can tell a full story in a single tweet.</p>\n<ul>\n<li><strong>Mailchimp</strong></li>\n</ul>\n<p>Many brands perform okay in their social content, however, the one thing that lacks from a typical B2B social media platform is variety. Most of these companies never bother straying from one content type, color scheme, style, etc. Luckily, they can all learn a thing or two from Mailchimp. </p>\n<p>Mailchimp is a popular marketing automation provider, and its social media pages act as a benchmark for many others out there. A quick look at the company’s Instagram feed and you’ll see what we mean by variety. While many B2B brands consider Instagram as an afterthought, Mailchimp’s is updated consistently with fresh content. </p>\n<p>More importantly, one can see that their feed is exceptionally diverse. It features just about every type of content you could imagine, from slideshows, fun animations, short videos, etc. These strategies can be seen to work, with the company’s impressive engagement on social media and a huge follower base. </p>\n<p>Remember, every like, comment, and share will do wonders in promoting your products and services. The more followers you have, the more people will see your messages, thereby expanding your brand's reach to a wider audience.  </p>\n<h2 id=\"build-credibility\" style=\"position:relative;\"><a href=\"#build-credibility\" aria-label=\"build credibility permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Build Credibility</h2>\n<p>When it comes to any kind of business, reputation is everything. This matters even more when you are a B2B because you are selling to tough business owners who analyze their ROI (return on investments) before handing over their money. Prioritize building credibility so your prospects will believe in your brand. If your prospects trust you, they will recommend you to others. Most of all, they will remain loyal to you and become repeat customers. </p>\n<p>Make sure you can demonstrate your competence by showing relevant facts and figures that illustrate your stellar results. Be concrete and thorough when you make <a href=\"https://www.visme.co/presentation-software/\">presentations</a> to prove that you have what it takes to <a href=\"https://www.loginradius.com/blog/fuel/2021/02/attract-consumers-to-your-website/\">help their business grow</a>. </p>\n<p>It would help if you also scaled your advice to suit the needs of your prospects. It is vital to <a href=\"https://surveyanyplace.com/how-to-market-your-consulting-business-using-assessments/\">conduct maturity assessments</a> to evaluate the requirements of your client's business. In doing so, you can craft customized recommendations and specific plans of action. </p>\n<p>To add to that, auditing customer data is one of the ways of maintaining company credibility. According to <a href=\"https://www.marketscan.co.uk/insights/add-value-to-your-customer-database-with-a-data-quality-audit/\">Marketscan</a>, one of the leading B2B data management companies in the UK, dirty data accounts to 15% of the loses companies make in their annual revenues. </p>\n<p>Dirty data can be used to explain many things, but in most cases, the term is used to refer to:</p>\n<ul>\n<li>Incomplete records</li>\n<li>Duplicate records</li>\n<li>Out-of-date information</li>\n<li>Typographical errors.</li>\n</ul>\n<p>To continue delivering experiences and services that others will cherish, as a B2B consultant, you need to get the accurate data of your customers. <a href=\"https://romax.co.uk/wp-content/uploads/2015/10/Romax-Data-Cleansing-and-Enhancement-Services.pdf\">Inaccurate data</a> leads to slow response rates, and sometimes even zero responses.</p>\n<p>According to Romax, some things that might appear simple, might have detrimental impacts on your business, if you do not keep a good track of your customer data.</p>\n<p>For instance, your relationship with a client can be negatively impacted if you still have the old office address and not the current one. Another example is dealing with a former employee of the company who still uses your services or products, not knowing that they no longer work there. This could also damage your relationship with the key client. </p>\n<p>Apart from ruining your reputation and credibility, you also end up wasting lots of unnecessary resources when you do not audit customer data. An example is spending much of your resources trying to contact a client who closed business, making you waste your valuable marketing budget and time.</p>\n<p>To avoid such mistakes, and to maintain the credibility of your brand, ensure that customers’ details are correct &#x26; up to date.</p>\n<h2 id=\"use-customers-pain-and-gain-to-your-advantage\" style=\"position:relative;\"><a href=\"#use-customers-pain-and-gain-to-your-advantage\" aria-label=\"use customers pain and gain to your advantage permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Use Customers' \"Pain\" and Gain to Your Advantage</h2>\n<p>Because you are working in sales, you truly understand the point of pain and gain. You are adept on how these influences your clients when it comes to making their decisions.</p>\n<p>Studies indicate that 75% of people will be more inclined to act <a href=\"https://www.uwgb.edu/sbdc/assets/multi/news/201611-Motivating-by-the-Pain-Pleasure-Principle.pdf\">when their motivation is pain</a>. This is understandable because pain is uncomfortable, and no one wants to be stuck in this predicament. When it comes to selling to businesses, you should target CFOs who naturally want to avoid all sorts of pain in daily operations. They want to mitigate costs and minimize productivity issues.</p>\n<p>In contrast, CEOs are all about results and goals. They are visionaries that think positively and seek gain or pleasure. It is your job to categorize your clients so you can tailor your presentations to what best suits their disposition. </p>\n<p>If you are speaking with someone resistant to pain, focus on cutting costs, minimizing redundancies, and making processes easier. If you are meeting a gain advocate, then you should focus on how your services can help their company grow. When you can use this knowledge to your advantage, you will have more successful meeting outcomes and project proposals.  </p>\n<p>While <a href=\"https://www.fedex.com/en-us/home.html\">FedEx</a> is currently available to individual customers, it has been approved and rated as one of the best B2B companies in the world. The company is placed as <a href=\"https://smallbiztrends.com/2018/08/most-trusted-b2b-brands-2018.html\">the 2nd most trusted B2B company</a> by SageFrog and appears in Sacunas’ Top 100 B2B brands list. This company hasn’t made to these lists by mistake, this is because it is mostly committed towards customer service, experience, and open communication. Unlike most of its competitors, FedEx has taken into consideration its customers’ pain points and presented itself as a customer-centric company.</p>\n<p><img src=\"/e16cdd77843b15dbd9982f343f351354/tips-b2b.webp\" alt=\"tips-b2b\"></p>\n<h2 id=\"be-your-clients-personal-trainer\" style=\"position:relative;\"><a href=\"#be-your-clients-personal-trainer\" aria-label=\"be your clients personal trainer permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Be Your Client's Personal Trainer</h2>\n<p>You are meeting people who are running their own businesses, and the key to successful consultative selling to this discerning crowd is to show them how you can help them reach their goals. Sometimes, you must push them hard like a real trainer in order to build them up. After all, for there to be any kind of growth, there must be some growing pains.</p>\n<p>You can focus your meetings on problems that they face when running their businesses. Doing this will allow you to understand their operations and issues fully. It is only when you are fully engaged that you can craft feasible solutions to their problems. </p>\n<p>It can be quite tricky to execute and accomplish this part because it requires building trust. Thus, it would help if you made it a point to connect with your prospects regularly may it be through a phone call, webinar, online course, or an email series. </p>\n<p>As a B2B consultant, you need to be ready to provide all the information that your customers might require, helping them understand your products and how they can be a solution for them. If a user is not presented with such data, they will seek it elsewhere.</p>\n<p>There are two proven ways that the online value ladder works. They include proving your value to customers freely through educational content and eventually closing the deal once they trust you. <a href=\"https://www.resmed.com/us/en/healthcare-professional/business-resources/education-and-research.html\">Resmed</a> is one of the companies to have targeted their customers through initiatives such as educating them. </p>\n<p>B2B companies have done this for years over the phone or a drink. You too should follow the same format to drive up traffic and sales in the digital field. </p>\n<h2 id=\"meet-face-to-face\" style=\"position:relative;\"><a href=\"#meet-face-to-face\" aria-label=\"meet face to face permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Meet Face-to-Face</h2>\n<p>It is crucial to meet in person so you can ask your prospective clients all the right questions. This meeting is vital because the answers and data you gather can help you draft your initial proposal. When you are fully aware of your clients' needs and wants to expand their business, you can craft a concrete strategy to help them get the results they desire. </p>\n<p>If you work with facts coming from your clients, the chances of your proposal's approval become higher. Before the meeting, draft a list of questions, so you do not waste your client's precious time. Planning ahead shows you are a prepared professional who means business.</p>\n<p>Don't forget to dress to impress because first impressions do matter. Groom yourself and make sure you look polished. You are interacting with company owners, so you have to exude authority so they’ll feel confidence in your capabilities! Most of all, communicate with them effectively using professional language that inspires a connection.</p>\n<h2 id=\"systemize\" style=\"position:relative;\"><a href=\"#systemize\" aria-label=\"systemize permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Systemize</h2>\n<p>Running a business takes a lot of money. At times, resources are quite scarce, whether it is money, time, energy, or manpower. When you are trying to acquire a new client, it is an expensive process that really stretches your budget. However, if you are able to systemize your client acquisition, you can plan better strategies and waste less resources. </p>\n<p>Investing in automation systems like <a href=\"https://hive.com/blog/project-management-software/\">project management software</a> for marketing, will help you track the movement of your business. This system will keep you organized, making things easier to access. When everything is seamless, you will feel more in control of your business.</p>\n<p>With this systemized tool at your disposal, you can access client metrics and measure engagement rates. Having this data on hand is excellent for monitoring. With the right information, you can make informed business decisions. You can focus on strategies that are working and tweak those that are not.</p>\n<h3 id=\"final-word\" style=\"position:relative;\"><a href=\"#final-word\" aria-label=\"final word permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Final Word</h3>\n<p>As a B2B consultant, you are selling more than just a product. You are selling solutions that can help business owners achieve their objectives. If you want to be successful in securing their business, you need to conduct extensive research. You should also promote yourself well by demonstrating your expertise and concrete results.</p>\n<p>Don't forget to qualify each prospect to see if they fit with your company. Doing so allows you to optimize your limited resources. When you do your due diligence, it would be so much easier to convert your leads and prospects to actual clients.</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=tips-and-tricks-b2b-consultant\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 26, 2021","updated_date":null,"description":"You are offering more than just a commodity as a B2B consultant. You sell strategies that can help business owners accomplish their goals. You need to conduct comprehensive research if you want to be successful in securing their business.","title":"7 Tips and Tricks for B2B Consultant: How to Grow Your Client's Business","tags":null,"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5037593984962405,"src":"/static/bcb476052abf0b5ea6982c5862105a0e/58556/b2b-consultant.webp","srcSet":"/static/bcb476052abf0b5ea6982c5862105a0e/61e93/b2b-consultant.webp 200w,\n/static/bcb476052abf0b5ea6982c5862105a0e/1f5c5/b2b-consultant.webp 400w,\n/static/bcb476052abf0b5ea6982c5862105a0e/58556/b2b-consultant.webp 800w,\n/static/bcb476052abf0b5ea6982c5862105a0e/565e9/b2b-consultant.webp 1050w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Lidia Hovhannisyan","github":null,"avatar":null}}}},{"node":{"excerpt":"What is Risk-Based Authentication Risk-based authentication is a non-static authentication system that considers the profile(IP address…","fields":{"slug":"/identity/risk-based-authentication/"},"html":"<h1 id=\"what-is-risk-based-authentication\" style=\"position:relative;\"><a href=\"#what-is-risk-based-authentication\" aria-label=\"what is risk based authentication permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What is Risk-Based Authentication</h1>\n<p>Risk-based authentication is a non-static authentication system that considers the profile(IP address, Browser, physical Location, and so on) of a consumer requesting access to the system to determine the risk profile associated with that action. The risk-based implementation allows your application to challenge the consumer for additional credentials only when the risk level is appropriate.</p>\n<p>It is a method of applying various levels of stringency to authentication processes based on the likelihood that the access to a given system could result in it being compromised. As the level of risk increases, the authentication process becomes more complicated and restrictive.</p>\n<h2 id=\"how-risk-based-authentication-works\" style=\"position:relative;\"><a href=\"#how-risk-based-authentication-works\" aria-label=\"how risk based authentication works permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>How Risk-Based Authentication Works</h2>\n<p>RBA implementation follows the challenge and response process. One party presents a challenge (in the form of a question) and the other party provides a response (in the form of response) as the second factor after submitting the username and password.</p>\n<p>Whenever a system identifies any risk with a login activity, there can be multiple actions based on the configuration setup. See below:</p>\n<ul>\n<li><strong>Block the consumer</strong> - The system will block the consumer if it identifies a compromising risk associated with the consumer account. </li>\n<li>\n<p><strong>Multi-Factor Authentication</strong> - The system will prompt the consumer to pass through the next security channel as below: </p>\n<ul>\n<li>Google Authenticator</li>\n<li>SMS Passcode</li>\n</ul>\n</li>\n</ul>\n<p>In addition to prompting the consumer with challenge and response, there are options to either send an email to the consumer about the suspicious activity or let the Site Administrator know that the account has been compromised. It will alert the consumer as well as the Site Administrator.</p>\n<p><a href=\"https://www.loginradius.com/resource/ebook/buyers-guide-to-multi-factor-authentication/\"><img src=\"/6189ed241659d7be186ca0c44dd9e974/mfa.webp\" alt=\"mfa\"></a></p>\n<h2 id=\"why-should-businesses-use-rba\" style=\"position:relative;\"><a href=\"#why-should-businesses-use-rba\" aria-label=\"why should businesses use rba permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Why Should Businesses Use RBA</h2>\n<p>Risk-based authentication is an essential security feature because it works in real-time to prevent cyber frauds like accounts getting compromised without causing an inconvenience for legitimate consumers. </p>\n<p>Risk-based authentication helps businesses in achieving the following goals:</p>\n<ul>\n<li>Reduce online fraud and the risk of improper access.</li>\n<li>It enforces different authentication levels depending on factors such as consumer activity and geolocation and similar calculated risk scores.</li>\n<li>It helps in improving the consumer experience. Consumers need to provide the additional details for authentication only when the associated risk appears.</li>\n<li>Access control in federated setups.</li>\n<li>Widely used and easy to deploy.</li>\n</ul>\n<h2 id=\"how-to-implement-rba-with-loginradius\" style=\"position:relative;\"><a href=\"#how-to-implement-rba-with-loginradius\" aria-label=\"how to implement rba with loginradius permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>How to Implement RBA with LoginRadius</h2>\n<p>At LoginRadius, we know how critical it is to maintain consumer security and how we can efficiently and effectively manage the process if a consumer account gets compromised. </p>\n<p>LoginRadius’ RBA feature allows a quick, simple, and time-saving way to implement this on your website. You can create a consumer risk profile based on the below factors :</p>\n<ul>\n<li>IP</li>\n<li>City</li>\n<li>Browser</li>\n<li>Country.</li>\n</ul>\n<h2 id=\"a-use-case-of-rba\" style=\"position:relative;\"><a href=\"#a-use-case-of-rba\" aria-label=\"a use case of rba permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>A Use Case of RBA</h2>\n<p>LoginRadius Risk-based authentication applies the precise security level for each unique consumer interaction and avoids unnecessary security steps for low-risk transactions, which can add friction for the consumer. </p>\n<p>A good example is a legitimate consumer logging into a banking portal with a known personal device that has been registered with the bank, using the same browser they typically do. In this case, the system determines the risk of fraud is pretty low that they don’t need to re-authenticate after they’ve logged in. </p>\n<p>Only when the consumer behavior deviates from normal activity (such as a different device or Browser) are additional authentication challenges added, resulting in increased security hurdles for riskier transactions such as bank transactions. The consumer will be prompted to authenticate themselves in one or another form and, if successful, they will go on to the correct portal.</p>\n<p>To learn more about this feature, please visit our <a href=\"https://www.loginradius.com/docs/api/v2/admin-console/platform-security/risk-based-auth/\">Risk-Based Authentication documentation</a>.</p>\n<h2 id=\"conclusion\" style=\"position:relative;\"><a href=\"#conclusion\" aria-label=\"conclusion permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Conclusion</h2>\n<p>In this article, we talked about making the accounts secured using Risk Based Authentication and learnt how it will enhance the consumer security. This feature helps define the risk areas and take actions if any risk is detected with respect to the defined constraints.</p>\n<p><a href=\"https://www.loginradius.com/contact-us?utm_source=blog&#x26;utm_medium=web&#x26;utm_campaign=risk-based-authentication\"><img src=\"/8fce571f703a5970dbb1359a2fe0e51a/book-a-demo-loginradius.webp\" alt=\"book-a-demo-loginradius\"></a></p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 26, 2021","updated_date":null,"description":"RBA is a method of applying various levels of stringency to authentication processes based on the likelihood that the access to a given system could result in it being compromised. As the level of risk increases, authentication becomes more restrictive.","title":"What is Risk-Based Authentication","tags":["data security","risk based authentication","cx"],"pinned":null,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.5384615384615385,"src":"/static/f17080a12c2cd6b1c187d7e566b13fe8/795c5/risk-based-authentication.webp","srcSet":"/static/f17080a12c2cd6b1c187d7e566b13fe8/61e93/risk-based-authentication.webp 200w,\n/static/f17080a12c2cd6b1c187d7e566b13fe8/1f5c5/risk-based-authentication.webp 400w,\n/static/f17080a12c2cd6b1c187d7e566b13fe8/795c5/risk-based-authentication.webp 587w","sizes":"(max-width: 587px) 100vw, 587px"}}},"author":{"id":"Rajeev Sharma","github":null,"avatar":null}}}}]},"markdownRemark":{"excerpt":"Identity is evolving, and developers are at the forefront of this transformation. Every day brings a new learning—adapting to new standards…","fields":{"slug":"/identity/developer-first-identity-provider-loginradius/"},"html":"<p>Identity is evolving, and developers are at the forefront of this transformation. Every day brings a new learning—adapting to new standards and refining approaches to building secure, seamless experiences.</p>\n<p>We’re here to support developers on that journey. We know how important simplicity, efficiency, and well-structured documentation are when working with identity and access management solutions. That’s why we’ve redesigned the <a href=\"https://www.loginradius.com/\">LoginRadius website</a>—to be faster, more intuitive, and developer-first in every way.</p>\n<p>The goal? Having them spend less time searching and more time building.</p>\n<h2 id=\"whats-new-and-improved-on-the-loginradius-website\" style=\"position:relative;\"><a href=\"#whats-new-and-improved-on-the-loginradius-website\" aria-label=\"whats new and improved on the loginradius website permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>What’s New and Improved on the LoginRadius Website?</h2>\n<p>LoginRadius’ vision is to give developers a product that simplifies identity management so they can focus on building, deploying, and scaling their applications. To enhance this experience, we’ve spent the last few months redesigning our interface— making navigation more intuitive and reassuring that essential resources are easily accessible.</p>\n<p>Here’s a closer look at what’s new and why it’s important:</p>\n<h3 id=\"a-developer-friendly-dark-theme\" style=\"position:relative;\"><a href=\"#a-developer-friendly-dark-theme\" aria-label=\"a developer friendly dark theme permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>A Developer-Friendly Dark Theme</h3>\n<p><img src=\"/f46881583c7518a93bb24e94c32320de/a-developer-friendly-dark-theme.webp\" alt=\"This image shows how LoginRadius offers several authentication methods like traditional login, social login, passwordless login, passkeys and more in a dark mode.\">    </p>\n<p>Developers spend long hours working in dark-themed IDEs and terminals, so we’ve designed the LoginRadius experience to be developer-friendly and align with that preference.</p>\n<p>The new dark mode reduces eye strain, enhances readability, and provides a seamless transition between a coding environment and our platform. Our new design features a clean, modern aesthetic with a consistent color scheme and Barlow typography, ensuring better readability. High-quality graphics and icons are thoughtfully placed to enhance the content without adding visual clutter.</p>\n<p>So, whether you’re navigating our API docs or configuring authentication into your system, our improved interface will make those extended development hours more comfortable and efficient.</p>\n<h3 id=\"clear-categorization-for-loginradius-capabilities\" style=\"position:relative;\"><a href=\"#clear-categorization-for-loginradius-capabilities\" aria-label=\"clear categorization for loginradius capabilities permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Clear Categorization for LoginRadius Capabilities</h3>\n<p><img src=\"/e5358b82be414940f3fb146013845933/capabilities.webp\" alt=\"This image shows a breakdown of all the LoginRadius CIAM capabilities, including authentication, security, UX, scalability and multi-brand management.\"></p>\n<p>We’ve restructured our website to provide a straightforward breakdown of our customer identity and access management platform capabilities, helping you quickly find what you need:</p>\n<ul>\n<li>Authentication: Easily understand <a href=\"https://www.loginradius.com/blog/identity/authentication-option-for-your-product/\">how to choose the right login method</a>, from traditional passwords and OTPs to social login, federated SSO, and passkeys with few lines of code.</li>\n<li>Security: Implement no-code security features like bot detection, IP throttling, breached password alerts, DDoS protection, and adaptive MFA to safeguard user accounts.</li>\n<li>User Experience: Leverage AI builder, hosted pages, and drag-and-drop workflows to create smooth, branded sign-up and login experiences.</li>\n<li>High Performance &#x26; Scalability: Confidently scale with sub-100ms API response times, 100% uptime, 240K+ RPS, and 28+ global data center regions.</li>\n<li>Multi-Brand Management: Efficiently manage multiple identity apps, choosing isolated or shared data stores based on your brand’s unique needs.</li>\n</ul>\n<p>This structured layout ensures you can quickly understand each capability and how it integrates into your identity ecosystem.</p>\n<h3 id=\"developer-first-navigation\" style=\"position:relative;\"><a href=\"#developer-first-navigation\" aria-label=\"developer first navigation permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Developer-First Navigation</h3>\n<p><img src=\"/a8c155c2b6faf3d5f4b4de4e2b14d763/developers-menu.webp\" alt=\"This image shows the LoginRadius menu bar, highlighting the developer dropdown.\">   </p>\n<p>We’ve been analyzing developer workflows to identify how you access key resources. That’s why we redesigned our navigation with one goal in mind: to reduce clicks and make essential resources readily available.</p>\n<p>The new LoginRadius structure puts APIs, SDKs, and integration guides right at the menu bar under the Developers dropdown so you can get started faster. Our Products, Solutions, and Customer Services are also clearly categorized, helping development teams quickly find the right tools and make informed decisions.</p>\n<h3 id=\"quick-understanding-of-integration-benefits\" style=\"position:relative;\"><a href=\"#quick-understanding-of-integration-benefits\" aria-label=\"quick understanding of integration benefits permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Quick Understanding of Integration Benefits</h3>\n<p><img src=\"/b2f9a964a2da0ea83e2f8596b833bba7/we-support-your-tech-stack.webp\" alt=\"This image shows a list of popular programming languages and frameworks offered by LoginRadius.\"></p>\n<p>Developers now have a clear view of the tech stack available with LoginRadius, designed to support diverse business needs.</p>\n<p>Our platform offers pre-built SDKs for Node.js, Python, Java, and more, making CIAM integration seamless across popular programming languages and frameworks.</p>\n<h2 id=\"over-to-you-now\" style=\"position:relative;\"><a href=\"#over-to-you-now\" aria-label=\"over to you now permalink\" class=\"anchor before\"><svg aria-hidden=\"true\" focusable=\"false\" height=\"16\" version=\"1.1\" viewBox=\"0 0 16 16\" width=\"16\"><path fill-rule=\"evenodd\" d=\"M4 9h1v1H4c-1.5 0-3-1.69-3-3.5S2.55 3 4 3h4c1.45 0 3 1.69 3 3.5 0 1.41-.91 2.72-2 3.25V8.59c.58-.45 1-1.27 1-2.09C10 5.22 8.98 4 8 4H4c-.98 0-2 1.22-2 2.5S3 9 4 9zm9-3h-1v1h1c1 0 2 1.22 2 2.5S13.98 12 13 12H9c-.98 0-2-1.22-2-2.5 0-.83.42-1.64 1-2.09V6.25c-1.09.53-2 1.84-2 3.25C6 11.31 7.55 13 9 13h4c1.45 0 3-1.69 3-3.5S14.5 6 13 6z\"></path></svg></a>Over to You Now!</h2>\n<p>Check out our <a href=\"https://www.loginradius.com/\">revamped LoginRadius website</a> and see how the improved experience makes it easier to build, scale, and secure your applications.</p>\n<p>Do not forget to explore the improved navigation and API documentation, and get started with our free trial today. We’re excited to see what you’ll build with LoginRadius!</p>\n<style class=\"grvsc-styles\">\n  .grvsc-container {\n    overflow: auto;\n    -webkit-overflow-scrolling: touch;\n    padding-top: 1rem;\n    padding-top: var(--grvsc-padding-top, var(--grvsc-padding-v, 1rem));\n    padding-bottom: 1rem;\n    padding-bottom: var(--grvsc-padding-bottom, var(--grvsc-padding-v, 1rem));\n    border-radius: 8px;\n    border-radius: var(--grvsc-border-radius, 8px);\n    font-feature-settings: normal;\n  }\n  \n  .grvsc-code {\n    display: inline-block;\n    min-width: 100%;\n  }\n  \n  .grvsc-line {\n    display: inline-block;\n    box-sizing: border-box;\n    width: 100%;\n    padding-left: 1.5rem;\n    padding-left: var(--grvsc-padding-left, var(--grvsc-padding-h, 1.5rem));\n    padding-right: 1.5rem;\n    padding-right: var(--grvsc-padding-right, var(--grvsc-padding-h, 1.5rem));\n  }\n  \n  .grvsc-line-highlighted {\n    background-color: var(--grvsc-line-highlighted-background-color, transparent);\n    box-shadow: inset var(--grvsc-line-highlighted-border-width, 4px) 0 0 0 var(--grvsc-line-highlighted-border-color, transparent);\n  }\n  \n</style>","frontmatter":{"date":"February 21, 2025","updated_date":null,"description":"LoginRadius’ vision is to give developers a product that simplifies identity management so they can focus on building, deploying, and scaling their applications. To enhance this experience, we’ve redesigned our website interface, making navigation more intuitive and reassuring that essential resources are easily accessible.","title":"Revamped & Ready: Introducing the New Developer-First LoginRadius Website","tags":["Developer tools","API","Identity Management","User Authentication"],"pinned":true,"coverImage":{"childImageSharp":{"fluid":{"aspectRatio":1.7857142857142858,"src":"/static/80b4e4fbe176a10a327d273504607f32/58556/hero-section.webp","srcSet":"/static/80b4e4fbe176a10a327d273504607f32/61e93/hero-section.webp 200w,\n/static/80b4e4fbe176a10a327d273504607f32/1f5c5/hero-section.webp 400w,\n/static/80b4e4fbe176a10a327d273504607f32/58556/hero-section.webp 800w,\n/static/80b4e4fbe176a10a327d273504607f32/99238/hero-section.webp 1200w,\n/static/80b4e4fbe176a10a327d273504607f32/7c22d/hero-section.webp 1600w,\n/static/80b4e4fbe176a10a327d273504607f32/1258b/hero-section.webp 2732w","sizes":"(max-width: 800px) 100vw, 800px"}}},"author":{"id":"Rakesh Soni","github":"oyesoni","avatar":"rakesh-soni.webp"}}}},"pageContext":{"limit":6,"skip":582,"currentPage":98,"type":"///","numPages":164,"pinned":"ee8a4479-3471-53b1-bf62-d0d8dc3faaeb"}},"staticQueryHashes":["1171199041","1384082988","2100481360","23180105","528864852"]}